SIA Guidance Document

Guidance for assessing and managing social impacts


IPIECA launches new manual: Community grievance mechanisms in the oil and gas
27 January 2015
global, Other Countries
IPIECA launches new manual on community grievance mechanisms in the oil and gas industry

IPIECA’s new manual provides practical step-by-step guidance on how to plan and implement operational-level community grievance mechanisms (CGMs), and how to design and manage corporate CGM frameworks.
The manual draws on the practical experiences of seven pilot operational-level CGMs conducted by member companies as well as shared learning from other IPIECA members and stakeholders. It forms part of the industry’s positive response to the United Nations Guiding Principles on Business and Human Rights (UNGPs), which promote the use of effective CGMs and their value to all concerned parties.

The oil and gas sector recognizes that its operational activities, even those of the highest standard, can have varied social and environmental impacts and can raise interest, concerns and complaints. As a result, many companies are implementing CGMs, which provide channels for affected individuals or communities to raise questions or concerns and have them addressed in a prompt, fair and consistent manner.
Applied effectively, CGMs offer efficient, timely and low-cost forms of conflict resolution for all concerned parties. Used as integral elements of broader stakeholder and community engagement, they can enhance local relationships, reduce negative impacts and help businesses to adhere to operational plans, schedules and costs.
Presented in three main sections and subdivided into ‘modules’, the manual can be read in full or in parts of specific interest to users. Step-by-step overviews are provided throughout, together with practical advice for those implementing or managing CGMs.
Section 1 provides an introduction to CGMs, explaining terms and definitions, the relationship of CGMs to stakeholder engagement, the legal context and a short guide to meeting the UNGPs’ eight effectiveness criteria.
Section 2 focuses on the implementation and day-to-day management of effective operational-level CGMs. Three modules provide step-by-step guidance on planning, design and the procedure for managing grievances.
Section 3 explores the corporate framework for directing and managing CGMs and highlights pathways to company-wide implementation. It explains the corporate role and emphasizes the need to win support from business leaders and key decision makers for CGM implementation.

The manual’s Annex has a broad range of practical CGM tools.
Contact Details:
Member Login
forgot password?
SIA Practitioners
Dr Mohammad Fazeli
University of Mazandaran, Iran
Upcoming Events
SIA Training
Resettlement training course - University of Groningen/IFC/World Bank - Groningen
University of Groningen/IFC/World Bank
You are here: News > IPIECA launches new manual: Community grievance mechanisms in the oil and gas
News archive
Training courses
Add forum topic
Add forum comment
Jobs archive
Add news
Add calendar item
Add forum topic
Add forum comment
Add job
Add practitoner
Add SIA training
Add resource
Previous courses
By region
SIA foundations
Government policy
Guides and tools
Research publications
Site administrators
Advisory panel